Shipping policy

Carriers and Time for Delivery

Apothesea (Source Vital, LLC) uses USPS and UPS shipping rates and operates Monday through Friday, 9am to 5pm central time zone (10am - 6pm eastern). You can expect your order to ship within 1-3 business days - unless you ordered during one of our promotion periods or a holiday is involved. Depending on your location, if shipping within the United States, USPS and UPS will deliver your order 1-5 working days after the day of shipment.

NOTE: Please use a street address only, as we do not deliver to P.O. boxes.

Free shipping promotions are only valid to the 48 contiguous United States and Washington D.C. Alaska and Hawaii are excluded.

Damaged Shipments

If a shipment is damaged upon arrival, you may refuse it and the carrier will send it back to us, or you may accept it, having the carrier representative make a note of the damage at that time. Notify us immediately. If product is damaged when shipment is opened, leave everything as is in the box(es), including product and packaging. Call or email us immediately (713-622-1092, sales@apothesea.com. We will order a carrier claims representative to examine the shipment.

Backorders

We strive to eliminate backorders, however, it does occasionally happen. When the backordered item(s) become available, we will notify you and ship immediately. Shipping is complimentary for backordered Apothesea products. If you do not wish backordered items to be filled, please notify us immediately after receiving your order to cancel the backordered item(s).